Reliable IT Infrastructure Across Multiple Job Sites

Background

MetroWest Construction Group is a general contracting firm headquartered in Framingham, MA, with satellite offices in Natick and Marlborough. With 45 employees spread across office locations and rotating job sites throughout the MetroWest region, their IT needs were uniquely challenging. The company manages commercial build-outs, tenant improvements, and municipal projects that demand tight coordination between field crews, project managers, and back-office staff.

The Challenge

When MetroWest Construction first contacted Pro Tech Guy, they were dealing with a tangle of IT problems that had grown worse over several years. Their three offices ran on aging consumer-grade routers with no site-to-site connectivity, meaning employees had to email large files back and forth or physically drive USB drives between locations. Job site connectivity was essentially nonexistent -- field supervisors relied on personal cell phones to send photos and notes, with no access to project management tools or shared documents.

Even more concerning, the company had no cybersecurity strategy. There was no endpoint protection, no email filtering, and no employee security training. A single phishing email could have compromised their entire network, putting client data, financial records, and proprietary bid documents at risk.

Our Solution

Pro Tech Guy designed a phased IT transformation that addressed connectivity, productivity, and security simultaneously.

Phase 1 -- Network Infrastructure: We deployed enterprise-grade firewalls at all three offices with secure site-to-site VPN tunnels, creating a unified network. For job sites, we provisioned ruggedized 5G mobile hotspot kits that field crews could deploy in minutes, providing reliable connectivity for tablets and laptops on location.

Phase 2 -- Cloud Migration: We migrated the company from a failing on-premise file server to Microsoft 365 with SharePoint Online. Project folders were restructured by job number, and field crews received training on accessing documents from tablets in the field. We also deployed Microsoft Teams for real-time communication between sites.

Phase 3 -- Security Hardening: We rolled out managed endpoint protection across every company device, implemented DNS-level threat filtering, configured email security with anti-phishing policies, and conducted a company-wide security awareness training program. We established a quarterly training cadence to keep security top of mind.

Results and Ongoing Partnership

Within 90 days of full deployment, MetroWest Construction saw dramatic improvements across every operational metric. Network uptime reached 99.9%, IT support tickets dropped by 60% as systemic issues were resolved at the root, and the company saved an estimated $35,000 annually by eliminating redundant software licenses, reducing downtime, and consolidating vendors under Pro Tech Guy's managed services umbrella. Field crews now have the same access to tools and documents as office staff, eliminating the information silos that once caused costly project delays.

Today, Pro Tech Guy continues to serve as MetroWest Construction's outsourced IT department, providing 24/7 monitoring, help desk support, and strategic technology planning as the company grows.