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Managed IT vs. Break-Fix: Which Is Right for Your Business?
Break-fix IT waits for something to go wrong. Managed IT prevents it from happening. Here's how they compare.
TL;DR
Break-fix IT is reactive — you pay by the hour when things break. Managed IT is proactive — you pay a flat monthly rate and problems get caught before they cause downtime. For businesses that depend on technology, managed IT costs less in the long run and eliminates surprise bills.
Side-by-Side Comparison
See exactly how managed IT and break-fix IT stack up across the areas that matter most.
The Real Cost of Break-Fix
The cheapest option on paper is often the most expensive in practice.
Average downtime costs $5,600/minute for SMBs
A single ransomware recovery averages $150K+
Lost or stolen customer data damages your reputation and trust
Unpredictable bills make budgeting impossible
At $219/user/mo (plus a site fee) with everything included, managed IT is more predictable — and often cheaper — than what businesses spend on break-fix annually.
Who Break-Fix Is For
- Businesses with minimal technology needs
- Companies with fewer than 5 employees and simple setups
- Organizations that can tolerate occasional downtime
Who Managed IT Is For
- Businesses that depend on technology to operate
- Companies that handle sensitive customer or financial data
- Organizations that can't afford unplanned downtime
- Businesses that want predictable IT costs
Real Results
"We were drowning in IT problems and downtime. Pro Tech Guy not only stabilized everything but built an infrastructure we're genuinely proud of."
David Chen
Managing Partner, Chen & Associates Law
Previously on break-fix IT — downtime dropped 95% after switching to managed services.
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