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Why Pro Tech Guy

Not All MSPs Are Built the Same

Most MSPs sell you tiers and upsell you later. We give you everything from day one — because security doesn't work in half-measures.

TL;DR

Pro Tech Guy is a Framingham-based MSP that takes a different approach: one all-inclusive plan at $219/user/mo (plus a site fee) with every layer of protection built in. No tiers to navigate, no features held back, no security gaps. Local team, fast response, and every layer of security on every client.

Buyer's Guide

5 Questions to Ask Any MSP

Before you sign with any provider, make sure you're asking the right questions.

1

Do they include everything in one plan, or gate security features behind higher tiers?

Many MSPs put advanced security (EDR, MFA, email filtering) in premium tiers. That means clients on lower plans have gaps.

2

What's their average response time — and is it in the SLA?

Ask for a specific number — and whether it's written into the SLA. We prioritize critical issues and keep response times fast.

3

Will you get the same technicians, or a different person every time?

Consistency matters. Our clients get dedicated technicians who know their environment.

4

Do they back up your data — and have they actually tested a restore?

Plenty of MSPs run backups but never verify them. Ask when they last tested a real recovery.

5

Are they local enough for on-site support when you need it?

Remote-only MSPs can't rack a switch or troubleshoot wiring. We're in Framingham, minutes away.

How We Compare

A side-by-side look at what you get with a typical MSP versus Pro Tech Guy.

Pricing Model

Typical MSP

3-4 tiers, security features gated

Pro Tech Guy

One plan, everything included

Security Approach

Typical MSP

Depends on your tier

Pro Tech Guy

Full stack on every client — no gaps

Response Time

Typical MSP

1-4 hours

Pro Tech Guy

Fast response, critical issues prioritized

Technician Consistency

Typical MSP

Rotating staff, ticket-based

Pro Tech Guy

Same dedicated team who knows your setup

On-Site Support

Typical MSP

Remote only or extra charge

Pro Tech Guy

Local Framingham team, included

Vendor Management

Typical MSP

Limited or extra

Pro Tech Guy

We coordinate all your vendors

Strategic Planning

Typical MSP

Annual review (maybe)

Pro Tech Guy

Quarterly business reviews + roadmap

Pricing Transparency

Typical MSP

Hidden fees, overage charges

Pro Tech Guy

$219/user/mo + site fee, no surprises

The Problem With Tiered MSP Pricing

When an MSP puts endpoint detection on the $199 tier and basic antivirus on the $99 tier, they're letting you choose to be less secure. That's not a pricing strategy — it's a liability.

We built one plan because there's only one right way to protect a business. Every client gets every layer of security. No exceptions.

By The Numbers

98.5%

Client retention rate

24/7

Monitoring & support coverage

4.9/5.0

Google rating (47+ reviews)

10+

Years serving MetroWest businesses

60%

Fewer IT tickets (construction client)

95%

Downtime reduction (law firm client)

What Our Clients Say

"Pro Tech Guy transformed our IT from a constant headache into a competitive advantage. Their proactive monitoring caught issues before they became problems, saving us thousands in downtime."

Sarah Mitchell

Operations Director, Mitchell Construction Group

"Switching to Pro Tech Guy was the best decision we made. They understood our needs from day one and our systems have had zero downtime since they took over our IT."

Dr. Amanda Foster

Practice Administrator, Framingham Family Health

See the Difference for Yourself

Get a free IT assessment. We'll show you exactly where your gaps are — and how we close them.

Get Your Free Assessment